The three main reasons for this are:
* You are trying to use a login with a misspelling or additional space
* There is a past due payment on the account
* You have recently changed your email address
You are trying to use a login with a misspelling or additional space
*The membership program will read all of the characters entered
into the fields, including spaces. Please double check your login
to ensure you are using the correct spelling of your email address
and password, that your caps lock is not enabled, and that you do
not have a space listed at the end of your email address or password.
You can also use the lost password feature in your program and your
login will be sent to the email address we have on file for you.
There is a past due payment on the account
*If you have had a failed or declined payment on your account, the
system will not allow you to access member features. This generally
happens if you have had a recent move or address change, and the
billing address we have on file for you is old. If you feel you are
receiving this message in error, please contact the support team at
www.NitroSupport.com/support.
You have recently changed your email address
*Your membership is set up at the time of purchase using the email
address used to place the order. That email address is then entered
as the username in the program. Each time you login to the program,
it will verify the information entered into the system again the
purchase record, to ensure that all of the cool stuff in the members
only area stays protected. If you update your email address on record
after the purchase, the system will not be able to match the two up,
therefore causing you to not be able to login. If you believe this
is the case, please contact the support team at:
https://nitromarketing.freshdesk.com/support/home
and they will be happy to assist you.