The three main reasons for this are:


* You are trying to use a login with a misspelling or additional space

* There is a past due payment on the account

* You have recently changed your email address


You are trying to use a login with a misspelling or additional space

*The membership program will read all of the characters entered 

 into the fields, including spaces. Please double check your login 

 to ensure you are using the correct spelling of your email address 

 and password, that your caps lock is not enabled, and that you do 

 not have a space listed at the end of your email address or password. 

 You can also use the lost password feature in your program and your 

 login will be sent to the email address we have on file for you.


There is a past due payment on the account

*If you have had a failed or declined payment on your account, the 

 system will not allow you to access member features. This generally 

 happens if you have had a recent move or address change, and the 

 billing address we have on file for you is old. If you feel you are 

 receiving this message in error, please contact the support team at  

 www.NitroSupport.com/support. 


You have recently changed your email address

 *Your membership is set up at the time of purchase using the email

  address used to place the order. That email address is then entered

  as the username in the program. Each time you login to the program,

  it will verify the information entered into the system again the 

  purchase record, to ensure that all of the cool stuff in the members

  only area stays protected. If you update your email address on record

  after the purchase, the system will not be able to match the two up,

  therefore causing you to not be able to login. If you believe this 

  is the case, please contact the support team at:


  https://nitromarketing.freshdesk.com/support/home 


  and they will be happy to assist you.